If the quality of our services in our physical store was something known by our closest customers, that philosophy is what we have also applied in our Online Store, here the physical proximity does not exist, but we compensate it in the following way:
- Comprehensive information on the status of the order.
- Fast delivery.
- Official guarantee.
- Improved after-sales service.
- Hotline.
We have recently changed the platform of the entire Online Store to streamline all the information with our customers, once you place an order we will give you three options to pay for it:
- Visa through a secure payment gateway, managed by Redsys
- Payment by Pay Pal
- Wire transfer
- Cetelem
- Bizum
Whichever payment method you choose, we will let you know when the payment has been successful, or if there is a problem with it.
Other things that worried us were the delivery times, we wanted them to be very small times and we have achieved it, if you pay by Visa or PayPal, before 7:00 p.m., and the product you ask us we have in our warehouses can be delivered anywhere in the peninsula in a range of 48-72 hours; As long as the product / s purchased we have it in stock in the store. To confirm the last real stock, you can consult it at hola@fotografiarte.es or by calling 91 639 77 05 and 607 62 17 22.
In addition, we always give priority to online sales before those of sales in physical stores. Keep in mind that also some of our offers, can only be purchased online.
As for the origin of all items, an important issue that usually concerns also in online purchase, we guarantee that all new items we sell come from the official importers assigned by the different brands, so the guarantees we offer are the official ones of them and that in general consist of two years, Covering any anomaly or manufacturing defect, the management of the aforementioned guarantees is carried out by us directly if our customers want it, committing ourselves to solve it within a period of less than 30 days, if this is not possible, you can welcome a replacement team.
Although it is normal that you have via e-mail all the info of the status of your orders, if you need to resolve any questions by phone, you will have the possibility to do so by dialing 91.639.77.05
Another feature recently added to the store is the implementation of an SSL server that guarantees the security of your data in all the transactions you make in fotografiarte. You can be sure that the security guarantee is maximum.
In short, if the motto that has made fotografiarte great is, the pampering of our customers, in the network we are carrying it out with all our means and today and today those who have already bought can attest to it, and by the comments received, we know that we are on the right track.
Have good purchases.
Mario Arias
Managing Director